FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions:
What are your Artwork Specifications?
Large and legible images. At least 300 dpi (roughly 4" x 4"). We prefer a .pdf, .png, or .psd file. We will email you with a mockup within 24-48 hours for approval, prior to payment and production.
Are there artwork or setup fees?
No! There are no design, artwork, template, or setup fees. There are no pick mockups fees! *However, we reserve the right to charge an artwork fee if artwork changes are excessive!
Do you offer multi-bag discounts?
Yes! Keep in mind that multi-bag discounts only apply if artwork, ink color and pick shape remain the same. However, you may change your pick color and/or pick gauge by the bag and still receive a multi-bag discount. All 100 picks in each bag must be the same. See our PRICING page for more info.
What is your minimum order?
Our minimum order is (1) bag of 100 guitar picks. They must all be the same artwork, ink color, pick color, gauge, material, and shape. However, you may change your pick color and/or gauge by the bag and still receive a multi-bag discount.
Smaller Quantities Now Available! Request our 20 pick tin special or our 25 pk! (All picks in tin set or pk must be the same) Click HERE for details.
Can I mix colors and gauges in one bag?
No. Due to our production process, you may only make changes by the bag.
What are your font choices?
We have an extremely large variety of fonts available. Not sure what font to use? We recommend going to www.dafont.com to view and sample a variety of fonts. We use the same detailed and durable printing process for text that we use for images.
Do You Offer Full Color Printing?
Yes! Full color printing is available! Our full color printing is of the highest quality and extremely durable.
Do You Offer Foil or Hot Stamp Printing?
No. At this time we do not offer foil or hot stamp printing.
Does the ink wear off?
Our printing is very durable, and in most cases, the ink will outlast the pick.
How long does it take to process my order?
Normal processing time is estimated 2-3 weeks from the date of receiving payment. However, in some cases we are ready to ship before this time frame. We also try to work with each customer to meet their individual deadlines.
When will I receive my picks?
Once your order has shipped, U.S. orders usually arrive within a few days. International orders can take several days or occasionally weeks to arrive depending on how long it takes to process your package thru customs and your country's local postal service.
Do you accept Rush orders?
We will do our best to accommodate a rush order but it is not always possible. We ask that you contact us if you require your picks prior to a certain date.
How do I pay for my custom picks?
We will email an invoice to you. Payment can be made with paypal, credit, or debit card. Once we receive payment, your order will be put into our production schedule and begin to be processed.
Can I change or cancel my order?
Once you approve of your mockup and pay for your order, your order is put into production and cancellations are not accepted. For last minute changes to an order, you may contact us and we will try to accommodate, but we cannot guarantee any changes once processing begins.
How do I reorder?
We keep all artwork and templates on file. Just send us an email with your name and a brief description of what you’d like to reorder and we would be happy to put it together for you.
If you didn't find the answer to your question, please Email all other questions to: