| How long does it take to process my order? Depending on the printing process used, production time can vary from less than 1 week up to approximately 3 to 4 weeks from the date of receiving payment. However, in many cases we are ready to ship before this time frame. We also try to work with each customer to meet their individual deadlines. |
| Can I change or cancel my order? Once you approve your mockup and pay for your order, we will begin to process the picks and cancellations are not accepted. For last minute changes to an order you may contact us and we will try to accommodate, but we cannot guarantee any changes once processing begins. |
| What is your minimum order? Our minimum order is (1) bag of 100 guitar picks. They must all be the same artwork, ink color, pick color, gauge, material and shape. However, you may change your pick color and/or gauge by the bag and still receive a multi-bag discount. Can I mix colors and gauges in one bag? No. Due to our production process, you may only make changes by the bag. |
| Does your ink wear off? Our printing is very durable and in most cases, the ink will outlast the pick. However, due to the print process and metallics in Gold & Silver inks, these can possibly wear sooner. |
| What are your Artwork Specifications? Large and legible images. At least 300 dpi (roughly 4" x 4"). We prefer a .pdf, .png, or .psd file. We will email you with a mockup within 24-48 hours for approval, prior to production. |
| Do you accept Rush orders? We will do our best to accommodate a rush order but it is not always possible. We ask that you contact us if you require your picks prior to a certain date. |
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| If you didn't find the answer to your question, please Email all other questions to: info@pickguy.com |
| "Pick Guy" is a registered trademark of Pick Guy, Inc., Southgate, MI USA / Copyright 2013 |
| Do You Offer Full Color Printing? Yes! Full color printing is available! Inquire at fullcolorprinting@pickguy.com Our full color printing is of the highest quality and extremely durable. |
| Are there artwork or setup fees? No! There are no artwork or setup fees. There are no pick mockups fees. |
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| How long until I receive my picks? Once your order has shipped, U.S. orders usually arrive within a few days. International orders can possibly take several weeks to arrive depending on how long it takes to process your package thru customs and your country's postal service. |
| How do I pay for my custom picks? We will send you an invoice thru email. Payment can be made with paypal, credit, or debit card. Once we receive payment, your order will begin to be processed. |
| Do you offer multibag discounts? Yes! Keep in mind that multibag discounts only apply if artwork, ink color and pick shape remain the same. However, you may change your pick color and/or pick gauge by the bag and still receive a multibag discount. All 100 picks in each bag must be the same design, pick color, ink color, pick gauge, material and shape. |
| How much does a bag of picks cost? For 100 picks with 1 side printing the cost is $40, 2 side printing is $60. See our PRICING page for more info. |